Refund policy
We want you to be happy with your purchase from The Satin Stitch! If you’re not completely satisfied, we offer store credit or exchanges under the following conditions:
Returns & Exchanges
• Items can be returned for store credit or exchanged within 30 days of delivery.
• Products must be unused, unwashed, and in their original packaging.
• Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Please email The Satin Stitch at info@thesatinstitchco.com
Company address:
The Satin Stitch
1207 Delaware Ave #2972
Wilmington DE 19806
Non-Returnable Items
For hygiene reasons, we cannot accept returns on worn items or customized/personalized scrub caps.
Store Credit Issuance
• Once we receive your return, please allow 5-7 business days for processing.
• Store credit will be issued as a digital gift card or discount code for future purchases.
• Shipping costs are non-
refundable unless the return is due to our error.
Please email The Satin Stitch at info@thesatinstitchco.com
Company address:
The Satin Stitch
1207 Delaware Ave #2972
Wilmington DE 19806
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please email us at [info@thesatinstitchco.com] within 7 days of receiving your order with photos, and we’ll make it right!